Intercom.help is a powerful AI tool that can help businesses deliver faster answers to customers and reduce the number of questions for their support team. This tool offers an integrated knowledge base that connects inbox, tickets, and the help center. With features like an AI chatbot, automations, product tours, outbound messages, and more, Intercom provides proactive support for businesses.Additionally, Intercom is a fully integrated, omnichannel platform that allows businesses to connect with customers through messenger apps and integrations. The tool also provides access to customer service trends, product releases, and best practices in the resource library. Users can integrate with or build apps on top of Intercom in the developer hub, as well as access insights and best practices from industry experts in webinars. The tool also offers deep-dive courses in the academy to master Intercom, product demos in the demo series to learn how Intercom can grow businesses, and a community to ask questions, find answers, learn from experts, connect, and get inspired. Additionally, the help center includes articles for faster self-serve answers.Intercom.help can be used for a variety of use cases, including delivering help content to customers, scaling support, creating multilingual articles, publishing engaging articles, tailoring help content to different audiences, customizing the help center to match a brand, improving content based on feedback, and resolving issues before they arise with outbound messaging.To use Intercom's integrated knowledge base, businesses can set up a central place for customers to find answers, tips, and important information. They can customize the help center to match their brand, create engaging articles with multimedia, tailor them to different audiences, use feedback loops to improve content, and utilize outbound messaging to resolve issues before they arise.