Forethought is a cutting-edge generative AI platform designed to revolutionize customer support processes. By automating customer support, Forethought helps businesses lower support costs while maintaining top-tier service with every customer interaction. The platform offers a variety of features that enhance support operations:SupportGPT™: This generative AI powers the entire Forethought Platform, enabling seamless customer interactions.SolveAI: With AI that answers a high volume of support tickets instantly, businesses can efficiently resolve customer inquiries.Triage: Predict, prioritize, and route support tickets to streamline the support process.Solve Lite: Easily add AI to any lower volume support helpdesk for improved efficiency.Assist: Access all knowledge instantly to provide quick and accurate support to customers.Discover: Unlock proactive insights to optimize support strategies.Forethought is incredibly versatile and can be applied to various industries and use cases:E-commerce: Businesses can resolve common tickets instantly, saving support costs and boosting customer satisfaction.SaaS: Automate the resolution of simple cases and route complex inquiries to the right agent for efficient support.FinTech: Empower customers to self-serve and equip agents with the necessary context for fast issue resolution.To use Forethought, simply sign up for a free trial or request a demo. Once granted access to the platform, integrate it with your existing support platforms and train the generative AI models using your own data to maximize efficiency and ROI. Leverage the platform to automate answers to common questions, triage and prioritize support tickets, empower customer support agents with generative AI technology, and optimize workflows while tracking performance metrics.