Document360 2.0 is an AI-powered self-service knowledge base designed for customers and teams. This platform offers a wide range of features to help users create, share, and manage knowledge bases, product documentation, manuals, SOPs, Wikis, and more. One of the key features of Document360 2.0 is the portal for editors, writers, and reviewers, which allows teams to collaborate and contribute to the knowledge base. The platform also includes a site for customers and employees, making it easy to share information with external and internal stakeholders. Additionally, Document360 2.0 offers a widget for SaaS products and websites, API documentation for developers, and analytics capabilities to track usage and performance.The platform also includes workflow and SEO integrations, a business glossary, ticket deflector, drive platform, API health check, and metrics to help teams optimize their knowledge base.Document360 2.0 can be used for a variety of use cases, including customer knowledge bases, internal knowledge bases, and standard operating procedures. By leveraging the platform, teams can easily create and manage documentation to support customers, internal teams, and business operations.To use Document360 2.0, users can simply sign up for an account and start building their knowledge base. The platform provides a user-friendly interface and a range of tools to help users customize and organize their documentation effectively. With Document360 2.0, teams can streamline knowledge management processes and ensure that information is easily accessible and up-to-date for all stakeholders.